Refund policy

Refund Policy

We offer a 30-day risk-free return policy.

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in reasonable condition and in its original packaging.

To start a return, please contact us at support@zenlypup.com. Our support team will guide you through the process.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method.

Please note that it may take some time for your bank or credit card company to process and post the refund.

Non-returnable items
Certain types of items may not be eligible for return, including items that are excessively used or damaged.

If you have any questions, feel free to contact us at support@zenlypup.com.